Shipping policy

Shipping Information

At Manning Shoes, we offer fast and reliable shipping throughout Australia & Internationally.

Order Dispatch

• Orders are typically dispatched within 24-48 hours of being placed ( Monday-Friday)
• Orders are dispatched daily before 2.00pm AEST.
• Orders place after 2.00pm will be dispatched within 24-48 hours.
• Orders placed on weekends or public holidays will be shipped within 48 hours of the next business day.

Australia-Wide Shipping

Standard Shipping

• Orders under $150 AUD: $9.95 flat rate
• Orders over $150 AUD: FREE standard shipping

Standard Shipping + Extra Cover

• Orders under $150 AUD: $13.95 flat rate

Shipping Insurance (Extra Cover)

• Optional additional Insurance available for $3 AUD
• Covers your order if damaged or lost in transit

Express Shipping

• $14.95 flat rate Australia Wide

New Zealand Shipping

Excludes Birkenstock products

Orders over $150 AUD: FREE Shipping

Orders under $150: $18 Flat rate shipping

International Shipping

• Excludes Birkenstocks and Taos products to selected countries
• Shipping charges are calculated at checkout based on destination and parcel weight
• International orders are shipped via Australia Post and transferred to local carrier partners upon arrival in the destination country.
• Taxes, tariffs and import duties are the responsibility of the recipient.
• Applicable duties & taxes may be automatically calculated at checkout.
• International deliveries may experience delays due to customs processing.

Estimated Delivery Times

Australia

Standard Shipping

• 3-10 business days depending on location)

Express Shipping

• 2-5 business days (depending on location)

New Zealand

Standard Shipping

• 5-14 days

International

Standard Shipping

• 5-21 days

Delivery timeframes are estimates only and may vary during peak periods, public holidays, customs processing, or carrier delays.

In-Store Click & Collect

• Free Click & Collect is available from all Manning Shoes stores.
• Collection is available during normal store trading hours.
• Orders are generally ready within 2 hours subject to stock availability.
• You will receive an email notification when your order is ready for collection.
• Please wait for your collection notification before visiting the store.

Shipping Delays on Selected Products

• Some products may be available for purchase before arriving at our warehouse.
• These items will have an estimated shipping delay displayed on the product page.
• When purchasing these items, dispatch will occur once stock is received

Important Information

We strongly recommend downloading the Australia Post App to track your parcel and receive collection notifications.

Manning Shoes is not responsible for parcels lost or damaged in transit unless additional Insurance has been purchased.

Customers are responsible for ensuring the shipping address provided is correct.

Order returned to sender due to an incorrect address or non-collection will incur a $10 RTS fee.